Return and Exchange policy
Return & Exchange Policy – KidsBoxOM
Eligible for Return or Exchange
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Incorrect Item Delivered: Returns are accepted.
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Damaged Item Received: Returns are accepted.
Procedure
1. Notification
Contact KidsBox via email or WhatsApp within 48 hours of receiving the shipment.
2. Documentation
Provide:
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A photo of the invoice
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Photos of the product(s) clearly showing the barcode or serial number
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A clear description of the issue
3. Decision
KidsBox management reserves the right to make the final decision regarding:
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Resending the correct product, or
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Refunding the paid amount
Non-Returnable Items
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Used Products: Items that have been used or damaged due to misuse are not eligible for return.
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Electronics: Once used or installed, electronic products cannot be returned. KidsBox reserves the right to inspect any claimed defective electronic item.
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Tampered Products: Items with missing, altered, or damaged serial numbers cannot be returned.
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Condition & Packaging: Products must be in their original condition and packaging to be eligible for return.
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Special Categories: Certain categories are strictly non-returnable, including:
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Food & beverages
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Underwear & socks
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Potty-training items
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Maternity belts
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Health & hygiene products
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Personal care products
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Specific baby items for hygiene/safety
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Sale Items: Products purchased on sale or during promotions are non-returnable.
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Assembled or Modified Products: Items that have been assembled, used, altered, or installed are not eligible unless found defective.
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Sealed Products: Items originally sealed for hygiene purposes must remain unopened to qualify for a return.
General Return Policy
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Exchange Window: Purchases made on KidsBoxOM can be exchanged within 14 days of the confirmed delivery date.
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Shipping Fees: Shipping fees are non-refundable.
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Reporting Issues: Missing, damaged, or defective items must be reported within 3 days of delivery.
Replacement of Defective Products
KidsBox will replace defective or damaged items at no additional cost, subject to a thorough inspection and verification by their team
